What gets moderated
The moderation system screens chat, usernames, images, audio and experience content against community standards: harassment and hate, dating and romance content, real-world sensitive topics, off-platform links, and anything sexual or violent beyond the platform’s rating. Machine filters catch most of it instantly; appeals correct the false positives they also produce.
Ban tiers
Warnings and 1–7 day bans cover most first offenses; content deletion accompanies chat/image removals. Repeated or severe violations escalate to permanent account deletion. Experience-level actions (takedowns) hit the game rather than the account. Every action cites a category — read it before appealing, because "I did not do it" appeals without addressing the cited category usually fail.
The appeal path
Appeals go through the support form with the account email. Effective appeals are short: what happened, why the action was wrong (with context — a medical term flagged as harassment, for example), and the ban reference. Filter false positives (harmless words caught by aggressive matching) are common and routinely reversed; honesty about genuine mistakes with a commitment to the rules also lands well.
